A Police Training Program in Age-Related Health Helps Communities Better Serve Older Adults


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For older adults with complex care needs, police officers are often the first people on the scene for a health issue or concern. Police officers often respond to calls for older adults with cognitive impairments (health problems that affect our ability to think and make decisions), or to concerns about abuse, neglect, or the general well-being of older adults who live alone and benefit from “well-being” assessments.

However, when police don’t have essential information about how our health changes as we age, they may risk causing unintended harm. For example, a police officer might not know the best way to assist an older adult with dementia who is behaving disruptively or even violently.

A new study published in the Journal of the American Geriatrics Society reports that most police officers receive little to no training in aging-related health concerns, and that promising approaches to such training can improve how officers can help older adults in their communities when they’re called to offer assistance.

The study detailed results from a program designed by geriatric care experts in cooperation with the San Francisco Police Department (SFPD). The team created an aging-related health segment for inclusion in the 40-hour “Crisis Intervention Training” police officers receive for addressing the unique needs of certain individuals. The training is mandatory for all SFPD patrol division officers.

The training, which included an interactive 45-minute lecture followed by three 15-minute small group workshops, was designed to help officers:

  1. Recognize and respond appropriately to aging-related conditions that can affect older adults’ safety during interactions with police.
  2. Improve officers’ knowledge of community resources available for older adults.

After the training, officers completed questionnaires that compared what they knew before the training to what they knew after participating. Here’s what the researchers found:

  • Increased levels of empathy (the ability to understand how someone else might feel in a particular situation) and patience for older adults.
  • More awareness of aging-related conditions and how these affect police work.
  • A greater ability to use knowledge to provide appropriate referrals to community resources for older adults.

The police officers also contributed ideas for more in-depth training on topics like:

  • How to respond to older adults living with dementia.
  • How to help older adults who wander.
  • How to communicate most effectively with older adults who need help with their eyesight, vision, or other senses.
  • How to safely move older adults who have functional impairments.
  • How to identify elder abuse and distinguish non-abuse related injuries.

The researchers concluded that new workforce skills in aging-related health can help our police force better respond to our community needs as we age. This training represents an efficient approach to enhancing safe and effective community policing, said the researchers.

This summary is from “Good cop, better cop: Evaluation of a Geriatrics Training Program for Police.” It appears online ahead of print in the March 2017 issue of the Journal of the American Geriatrics Society. The study authors are Rebecca T. Brown, MD, MPH; Cyrus Ahalt, MPP; Josette Rivera, MD; Irena Stijacic Cenzer, MA; Angela Wilhelm; and Brie A. Williams, MD, MS.

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